Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To qualify for a refund, customers must purchase items from the official online store list, which can be found below. To ensure a successful return, customers must provide a trackable purchase order ID.
Shopify Store: attababystore.com
Amazon Store: Attababy store

To start a return, you can contact us at attababy2024@163.com. Please include photos of the product and packaging to assist us in determining the optimal return procedure for your needs.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at attababy2024@163.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at attababy2024@163.com.